Drop Shipping FAQ

Fulfillment Services

• eCommerce Fulfillment
• Billing and Accounting
• Pick and Pack Fulfillment
• Order Processing & Returns
• Custom Fulfillment Services

Drop Shipping Tools

• Drop Shipping Control Panel
• Client Login

Fulfillment Information

• Frequently Asked Questions
• Restricted Items

Frequently Asked Questions About Drop Shipping

Where is the location of your warehouse?

Our warehouse is located in Quebec, less than an hour away from the border between USA and Canada. This allows us to get the best possible shipping rates for USA and Canada, and clear customs without problems every time.

What if I have an emergency and need to contact Drop360™ after hours?

We offer our fastest services for emergency situations. This includes overnight shipping, instant account setup and 24/7 call support.

Do I have to pay extra for storage?

No. Storage costs are covered under the regular drop shipping fees. Long term storage is available for an additional fee.

What type of items do you ship?

We are willing and ready to ship any type of item as long as it is not on our restricted items list.

How quickly are you able to ship the product?

We ship out all orders before 11AM (EST) on the following business day. Overnight shipping is available, for more information check our shipping page.

I own a small business, are you guys still willing to ship my product?

Yes. Our goal is to help businesses grow, so small businesses are always welcome.

My employees have never worked with a drop shipper before, how can I train them?

Our fulfillment control panel uses a simple design that does not require any training. Basic knowledge of shipping is all that is required to use our services.

What is the best way to contact Drop360™ to get an instant response?

Our dedicated customer service team can be reached by phone or e-mail. Calling between 8:30 AM and 5:30 PM (EST) will ensure an instant response. Members also have access to emergency after hours services.

How can I integrate multiple locations and/or call centers into your system?

Our online control panel allows you to give access to any party regardless of location via the internet. Conversely you can have all orders e-mailed to one person for approval, and then use our bulk upload feature.